Managing returns/refunds with a dropshipping supplier can be a concern at first
In a normal distribution relationship, the customer simply returns the product to the store and the store takes care of the refund or exchange. With dropshipping, this varies somewhat. Let’s see how it differs from the usual shipping process:
Dropshipping shipments are the sole responsibility of the drop-shipper, however, the retailer must ensure that they provide all mailing address data and in most cases verify it before providing it to the drop-shipper. In addition to a shipment with anonymous packaging, many drop shippers also offer customized shipments with the seller’s logo and data.
Returns of dropshipped products in poor condition are largely handled by the drop-shipper, following the sending and confirmation of the corresponding documentation from the seller, which justifies the return of the product. For example, if the package was mishandled by the shipping company. If you sell items (as in the dropshipping of perfume) it is necessary to have an attentive supplier.
Incorrect or lost shipments
The management of lost shipments is carried out jointly by the seller and the drop-shipper, as they share information. The seller will have to keep all the communications with his customer, as well as the logistic tracking messages to be aware of the possible losses and be able to warn the final customer.
Anonymous Dropshipping Packaging
Anonymous packaging is an essential requirement for dropshipping, as it facilitates the work of the retailer and puts the work of the wholesaler in the background in front of the final customer.
Documentation and delivery notes in Dropshipping
On the outside of the anonymous dropshipping packages, only the international signage necessary for the correct handling of the package is included. The only documentation that a drop-shipper includes in the package is a delivery note detailing the products contained in it so that the final customer can verify that the contents are correct.
Many wholesalers also allow the delivery notes attached to the packages to be personalized with the logo and data of the retailer.
Regarding the customs clearance of dropshipping orders with anonymous packaging,
It should be taken into account that all packages leaving the European Union or European territories with different tax conditions, must, according to current legislation, include an invoice in their documentation. In this case, it is the seller who must provide the invoice to the drop shipper so that he can include it in the package documentation before sending it.
Obviously, thanks to new communication technologies
The sending of the invoice to a drop-shipper by the retailer can be done almost instantly, at the moment of the sale and payment of the product. Therefore, the rhythm of the shipments is not affected by the distance of the destination of the package.
With Dropshipment, the ease of shipment and the advantages of anonymous packaging allows a retailer to improve their brand image and start positioning themselves in the market from day one.